---
title: Cancelling, Refunding, and Restocking Orders
slug: cancelling-refunding-and-restocking-orders
description: Documentation for the order cancellation, order restocking, and order refunding functionality for the BlueCheck Shopify age verification app.
docTags: 
createdAt: 2023-05-17T18:19:24.000Z
---

Sometimes customers fail age verification and as a result, their order cannot be fulfilled. If BlueCheck is being used to verify after checkout, this can cause headaches for the merchant as the order has already been paid for. Thankfully, BlueCheck offers Shopify merchants the ability to automatically cancel, refund, and restock placed orders that go on to fail age verification. 

**Please note:** If you use an service that automatically fulfills orders when they are placed we will not be able to cancel, refund or restock them. Shopify does not allow us to cancel, refund or restock orders that have already been fulfilled.

To enable this feature:

1. From your Shopify dashboard, click on **Apps **in the left side bar and then type in BlueCheck to find the BlueCheck App.
2. Head to **Settings **on the left hand sidebar of the BlueCheck app. 
3. On the **Store** tab you will see a section called **Failed Verification Settings. **Use these checkboxes to enable or disable automatic cancellation, refunding, and restocking of orders that fail verification.

![Failed Verificatio Settings](https://api.archbee.com/api/optimize/ejx5Wjp0ubD9HEGpZjMC7/M4AqyfmzMikjkkp_VutbT_failed-verification-settings-shopify.png "Shopify Verification Settings")