--- title: Email Notifications slug: email-notifications docTags: createdAt: 2023-03-01T23:29:41.000Z --- ### Default Email Notifications BlueCheck allows you to send your users notifications regarding the status of their order or verification. All domains have the ability to send the default email notifications. These notifications come from BlueCheck and can help increase verification conversion while also keeping your customers informed on the verification process. By default all of the default email notifications are enabled when you create a new domain, however, they can be turned off if you wish. You can also set up custom email notifications beyond those listed here. ## Default Email Notifications  The default email notifications are listed in the table below: | **Order Status** | **Verification Types** | **Copy** | | ---------------------------------------------------------------------------- | ------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Order Status:** New (1 hour)**Reason:**  | All Photo ID Verification Types | **Subject:** Complete your Verification
 
**Copy: **Your verification on \[domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact help\@bluecheck.me | | **Order Status:** New (24 hours)
**Reason:** | All Photo ID Verification Types | **Subject:** Complete your Verification
 
**Copy: **Your verification on \[domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact help\@bluecheck.me | | **Order Status:** New (48 hours)
**Reason:**  | All Photo ID Verification Types | **Subject:** Complete your Verification
 
**Copy: **Your verification on \[domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact help\@bluecheck.me | | **Order Status:** Approved
**Reason: ** | All Photo ID Verification Types | **Subject:** Verification Approved
**Copy:** Your verification has been successfully completed!
  | | **Order Status:** Failed
**Reason:** expired | All Photo ID Verification Types | **Subject:** Verification Expired
**Copy: **Your verification on \[domain] was not completed and has expired.  | | **Order Status:** Failed
**Reason:** underage | All Verification Types | **Subject: **Verification Failed
**Copy:** Based on the information submitted, you do not meet the age requirements to complete your verification on \[domain\_name]. *You can contact \[domain] to cancel your order and issue a refund. If you believe you are receiving this message in error, please contact *[help@bluecheck.me](#)*.*


Italic section only if using ecommerce after checkout. | | **Order Status: **Failed
**Reason:** edited\_images | All Photo ID Verification Types | **Subject: **Verification Failed
**Copy:** Your verification has been flagged for using images that have been edited or otherwise manipulated. You will need to wait 3 days and then go through the verification process using non-edited ID images for verification. | | **Order Status:** Failed
**Reason:** matched\_flagged\_end\_user
  | photoID\_dob\_only (also requires automated spam detection to be active) | **Subject: **Verification Failed****

**Copy:** There is already an existing account associated with your information. This website restricts users to just one account. Please use your existing account to access the website.****
| | **Order Status**: Failed
**Reason:** matched\_flagged\_id\_document | photoID\_dob\_only (also requires automated spam detection to be active) | **Subject: **Verification Failed
**Copy:** Your verification has been flagged for using an ID that has been previously used to verify an account. You will need to wait 3 and then go through verification using your own, newly taken ID images.****
|