Order Tagging, Risk Flags, and The Secondary Check
BlueCheck's age verification app integrates with your Shopify orders dashboard to display additional verification information on your orders. This helps prevent merchants from sending out orders that have not been verified. The two ways BlueCheck does this are Order Tags and Risk Flags.
How The Secondary Check Works
In order to unsure that merchant's do not process any unverified orders, BlueCheck verifies each order at two separate points in the order process and then integrates with your eccomerce platform to add additional verification information to the order.
First BlueCheck verifies the customer information during the checkout process before the order is placed. (Except for stores using Shopify basic where the initial verification happens after checkout). This check ensures that the customer is verified before placing the order. However, on rare occaisions a customer will get passed this initial verification.
Once the order has been placed, BlueCheck performs the Secondary Check. BlueCheck looks at the end user information and order id for the order - and then matches the order to the verification that was performed by the customer. If the system is able to succesfully match the order a tag confirming the order was verified will be added in you ecommerce platform. If the system does not match the order to a verification, it will attempt a new verification using the customer infomration on the order. If this is succesful, again, a tag noting that the order is verified is applied.
If however, the secondary check is unable to match a verification to the order or is unable to verify the customer, BlueCheck will add information to the order indicating that it has not been verified and it will not receive an "Age Verified" tag.
Order Tags
Below is a list of all the order tags used by BlueCheck.
Order Tag | Defintion |
|---|---|
Age Verified | Applied when order is successfully verified and verification is approved. |
Age Verification Failed | Applied when order is successfully verified and verification is failed or when verification is not completed withing 3 days. |
Age Verification Required | Applied when order has not completed necessary age verification. |
Age Verification Not Required | Applied when the order does not need to complete verification, ie skipped orders. |
Age Verification Shipping Blocked | Applied whenever the order restricted by region rules. |
Verified Orders
BlueCheck adds an 'Age Verified" order tag to each Shopify order placed on your store using BlueCheck's age verification app. If an order does not have the tag, the order was not verified by BlueCheck. You can see screenshots showing example orders with the order verified tag below.
Unverified Orders
If an order is not verified, BlueCheck adds a high risk flag to the order. The order page will show a banner at the top of the order page warning that the order has not been verified. You can see an example of the banner alert and the fraud status indicator below.
BlueCheck has set the risk analysis score to high on the order below, as it has not been verified with the message "Age Verification Not Completed"
Additionally, BlueCheck will also add a tag "Age Not Verified" to orders that have not been verified.
Failed Verifications
As with unverified orders, when a customer fails the verification the hisk risk banner is displayed and the fraud risk score is set to high. In this case the tag "Age Verification Failed" is added to the order as well. Additionally, failed orders can be automatically cancelled, refunded and restocked.
