Field Reference

Email Notifications

2min

Default Email Notifications
BlueCheck allows you to send your users notifications regarding the status of their order or verification. All domains have the ability to send the default email notifications. These notifications come from BlueCheck and can help increase verification conversion while also keeping your customers informed on the verification process. By default all of the default email notifications are enabled when you create a new domain, however, they can be turned off if you wish. You can also set up custom email notifications beyond those listed here.
Default Email Notifications 
The default email notifications are listed in the table below:
Order Status
Verification Types
Copy
Order Status: New (1 hour)Reason: 
All Photo ID Verification Types
Subject: Complete your Verification
 
Copy: Your verification on [domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact [email protected]
Order Status: New (24 hours)
Reason:
All Photo ID Verification Types
Subject: Complete your Verification
 
Copy: Your verification on [domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact [email protected]
Order Status: New (48 hours)
Reason: 
All Photo ID Verification Types
Subject: Complete your Verification
 
Copy: Your verification on [domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact [email protected]
Order Status: Approved 
Reason: 
All Photo ID Verification Types
Subject: Verification Approved
Copy: Your verification has been successfully completed!
 
Order Status: Failed
Reason: expired
All Photo ID Verification Types
Subject: Verification Expired
Copy: Your verification on [domain] was not completed and has expired. 
Order Status: Failed
Reason: underage
All Verification Types
Subject: Verification Failed
Copy: Based on the information submitted, you do not meet the age requirements to complete your verification on [domain_name]. You can contact [domain] to cancel your order and issue a refund. If you believe you are receiving this message in error, please contact [email protected].


Italic section only if using ecommerce after checkout.
Order Status: Failed
Reason: edited_images
All Photo ID Verification Types
Subject: Verification Failed
Copy: Your verification has been flagged for using images that have been edited or otherwise manipulated. You will need to wait 3 days and then go through the verification process using non-edited ID images for verification.
Order Status: Failed
Reason: spam_email
photoID_dob_only
Subject: Verification Failed
Copy: Your verification has been flagged for spam account creation and we will be unable to approve your verification.

Order Status: Failed
Reason: matched_flagged_end_user
 
photoID_dob_only (also requires automated spam detection to be active)
Subject: Verification Failed

Copy: There is already an existing account associated with your information. This website restricts users to just one account. Please use your existing account to access the website.

Order Status: Failed
Reason: matched_flagged_id_document
photoID_dob_only (also requires automated spam detection to be active)
Subject: Verification Failed
Copy: Your verification has been flagged for using an ID that has been previously used to verify an account. You will need to wait 3 and then go through verification using your own, newly taken ID images.

Order Status: Failed
Reason: male
 
photoID_dob_only (also requires gender filtering to be active)
Subject: Verification Failed
Copy: Your verification has been flagged for using a male ID or selfie image to verify through a female-only channel. If you attempt to post a new ad you will need to wait 3 days and then choose the correct channel to post your ad through.
Order Status: Failed
Reason: recognize_photos
 
photoID_dob_only
Subject: Verification Failed
Copy: Your verification has been flagged for using images that have been previously used to verify an account. You will need to wait 3 days and then go through verification using your own, newly taken ID images.

﻿

Order Status	Verification Types	Copy
Order Status: New (1 hour)Reason:	All Photo ID Verification Types	Subject: Complete your Verification Copy: Your verification on [domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact [email protected]
Order Status: New (24 hours) Reason:	All Photo ID Verification Types	Subject: Complete your Verification Copy: Your verification on [domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact [email protected]
Order Status: New (48 hours) Reason:	All Photo ID Verification Types	Subject: Complete your Verification Copy: Your verification on [domain] is incomplete. You should have an email in your inbox with instructions on how to complete your verification. If not, please contact [email protected]
Order Status: Approved Reason:	All Photo ID Verification Types	Subject: Verification Approved Copy: Your verification has been successfully completed!
Order Status: Failed Reason: expired	All Photo ID Verification Types	Subject: Verification Expired Copy: Your verification on [domain] was not completed and has expired.
Order Status: Failed Reason: underage	All Verification Types	Subject: Verification Failed Copy: Based on the information submitted, you do not meet the age requirements to complete your verification on [domain_name]. You can contact [domain] to cancel your order and issue a refund. If you believe you are receiving this message in error, please contact [email protected]. Italic section only if using ecommerce after checkout.
Order Status: Failed Reason: edited_images	All Photo ID Verification Types	Subject: Verification Failed Copy: Your verification has been flagged for using images that have been edited or otherwise manipulated. You will need to wait 3 days and then go through the verification process using non-edited ID images for verification.
Order Status: Failed Reason: spam_email	photoID_dob_only	Subject: Verification Failed Copy: Your verification has been flagged for spam account creation and we will be unable to approve your verification.
Order Status: Failed Reason: matched_flagged_end_user	photoID_dob_only (also requires automated spam detection to be active)	Subject: Verification Failed Copy: There is already an existing account associated with your information. This website restricts users to just one account. Please use your existing account to access the website.
Order Status: Failed Reason: matched_flagged_id_document	photoID_dob_only (also requires automated spam detection to be active)	Subject: Verification Failed Copy: Your verification has been flagged for using an ID that has been previously used to verify an account. You will need to wait 3 and then go through verification using your own, newly taken ID images.
Order Status: Failed Reason: male	photoID_dob_only (also requires gender filtering to be active)	Subject: Verification Failed Copy: Your verification has been flagged for using a male ID or selfie image to verify through a female-only channel. If you attempt to post a new ad you will need to wait 3 days and then choose the correct channel to post your ad through.
Order Status: Failed Reason: recognize_photos	photoID_dob_only	Subject: Verification Failed Copy: Your verification has been flagged for using images that have been previously used to verify an account. You will need to wait 3 days and then go through verification using your own, newly taken ID images.

Updated 07 Sep 2023

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Verification Reasons

Verification Statuses